This Privacy Policy applies when you use our services, our website, or make a reservation at PONTA DOS GANCHOS EXCLUSIVE RESORT stating that you trust the way we treat your personal information. We acknowledge the importance and responsibilities of collecting your personal data, thus we work hard to keep you in control of this information. This agreement explains what is being collected and why, as well as how to obtain, remove, correct, update, manage or delete your own information. Please read this document carefully. In case you do not agree to the terms of this Privacy and Cookies Policy, which complement our “Terms and Conditions of Use”, you should immediately stop using our services, quit our website and cancel your registration at PONTA DOS GANCHOS EXCLUSIVE RESORT. This Agreement (hereinafter referred to as “Privacy Policy” or “Agreement”) is between GXS Empreendimentos Turisticos Ltda. (hereinafter referred to as “PONTA DOS GANCHOS EXCLUSIVE RESORT” or “Hotel”), a Brazilian limited company enrolled at CNPJ (Corporate Taxpayer’s Registration) under No. 02.880.567/0001-25, headquartered at Rua Elpido Alves do Nascimento, No. 104, Governador Celso Ramos/SC, Brazil, ZIP Code 88190-000, responsible for the website www.pontadosganchos.com.br and, on the other hand, the Hotel’s guests and the website users (hereinafter “USERS” or “GUESTS”), whose identification and qualification will be provided by them via reservation or by signing in to the website. This Privacy Policy is valid, binding and enforceable for anyone that accesses or uses our website from inside or outside Brazil, as well as regulates the legal relationship established with guests and users of the services and products offered by the Hotel, in other words, they regulate the relation between the parts derivated from the offered hotel’s services and products without prejudice to the existence of a further Privacy Policy, other regulations or specific conditions of use (“Additional Privacy Policy”).
Privacy Policy
ACCEPTANCE OF THIS PRIVACY POLICY
BY REGISTERING TO THE HOTEL, USING OUR SERVICES OR WEBSITE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED THE INFORMATION BELOW, AS WELL AS THE “TERMS AND CONDITIONS OF USE” OF THE WEBSITE AND THE HOTEL SERVICES, AVAILABLE AT (https://www.pontadosganchos.com.br/en/terms-and-conditions-use/).
FURTHER CHANGES TO THIS PRIVACY POLICY
The Hotel reserves the right to modify the terms of this Privacy Policy or create further and “Additional Privacy Policy” from time to time, by posting an updated Privacy Policy on the website or other places deemed appropriate to inform users about it. We encourage you to review this Privacy Policy periodically for any changes or updates, which will become part of this Agreement. In case there is a conflict, the additional provisions or latest modifications will prevail with regard to the conflicting matter. Any modification that restrict users rights or the treatment of their personal data and sensitive personal information will be disclosed in details. If you do not agree, you should stop using our services, quit our website and cancel your registration with PONTA DOS GANCHOS EXCLUSIVE RESORT.
COMMUNICATIONS AND NOTIFICATIONS OPT IN
The users agree to receive promotional notifications and information from PONTA DOS GANCHOS EXCLUSIVE RESORT by e-mails, text messages, publications on the website, or any other means, with content related to the services and products offered by the Hotel. In case you want to withdraw this consent, please click on the link attached to the communication received by e-mail.
COLLECTED PERSONAL INFORMATION
In order to provide our special services to you, we collect personal identified and identifiable information from guests. The collected personal data is as little as possible in view of the purposes and services offered by the Hotel.
We may collect personal data upon requests for reservations, an enrollment in our loyalty program, subscription to our newsletter, request for information about events, or completion one of the forms rendered by the Hotel.
In addition to direct and indirect personal data (e.g., name, password, e-mail address, gender, date of birth, home address, telephone number, bank information, credit card information, identity or official ID number, we also collect sensitive personal information that you may choose to inform and provide to the Hotel, which includes your origin, language, preferences and beliefs of intellectual, moral, political or religious nature, routine, habits, comments and impressions regarding the stay in the Hotel).
TREATMENT AND USE OF PERSONAL DATA
We may identify basic and complex information about you in order to provide a unique experience in our Hotel, which may include gastronomic and sports preferences, advertisement interactions, events of your interest and professional and personal goals.
The personal data collected is used for the improvement of the Hotel services, development of new products, clearly and effectively communicate with you about your account and our services, present personalized advertising and protect you from spam.
Additionally, the personal data provided on the website is used for the following purposes:
(i) Simplify the procedures of reservation and stay for the registered guests;
(ii) Engagement of users in marketing actions, especially subscription of newsletters, events, campaigns, special promotions, loyalty programs, discounts, raffles and/or prizes;
(iii) Inform users about updates on products and data, special offers or other Hotel products and services;
(iv) Marketing statistical analysis, market research and customer satisfaction, and continuously guarantee the content of our website, services and products in order to meet the needs and expectations of our guests and users.
Guests previously registered in our website (https://www.pontadosganchos.com.br) may correct their personal data whenever they want by sending such request by e-mail to the address indicated at the end of this document. The requested changes will be made in a reasonable time.
We will not disclose your personal information without your consent to companies outside our group, except for our trusted business partners.
In case of sale or transfer of our companies assets, the Hotel reserves the right to transmit any of the guest’s personal data to third parties involved therein. In the event of such transferring of personal data, we will make every effort to ensure that the private information is treated appropriately and according to the terms of this Privacy Policy.
PRIVACY CONTROL
To guarantee that you have control over your personal data, we allow you to access the private information collected by us. If you wish to obtain, remove, correct, update, manage or delete the data collected from you, please contact the Hotel by the e-mail address appointed at the end of this document. For your safety and ours, we may need to authenticate your identity before fulfilling your request.
STORAGE, CONFIDENTIALITY, SAFETY AND INTEGRITY
We respect the confidentiality of your personal data, which will be stored in our internal, national or international servers with the adoption of security measures to prevent data leak, breaches, cyberattacks or improper access. The information collected will be stored in databases under the processing and custody of the Hotel or its processors, always praising for good practices in maintaining and safeguarding it, such as database copies and backups, as well as preventing data breach, vulnerability, leaking, exposure and hacking. All personal data and bank information requested through our website (www.pontadosganchos.com.br) will be encrypted.
However, please note that your personal data may eventually circulate via internet without security conditions, and may be viewed by unauthorized third parties without the Hotel being able to guarantee its full safety. Should this occur, the Hotel will not be liable for any data breach, leaking, exposure or hacking.
We limit the access to your personal information to the minimum number of people required for processing it, who are contractually obligated to follow the principles of confidentiality, security and data integrity, under the risk of penalties in case of noncompliance.
After the termination or cancellation of your account or registration, your personal data will be stored by us within thirty days, unless there is a reasonable need to keep them in order to comply with certain laws, legal duties, judicial notifications or requirements.
SHARING AND TRANSFER
With your consent, we transfer or share certain personal information with other companies, advertisers, employees and trusted business partners of the Hotel that may be located outside the Brazilian territory. This consent aims at the provision of our services and management of our database.
Some of these third parties may collect information from your browser such as the IP addresses, use cookies and systems of their own for advertising purposes. The third parties must observe and comply with the scope, confidentiality and safeguards provisions herein.
We may also collect information about you from third parties. Where permitted by law, we may share information among business partners, or we may get from other third parties with whom we do business. We may get information from people acting on your behalf, for example, if someone makes a reservation for you. We may also get information from social media platforms and advertising and analytics providers.
Eventually, we may be required to obey judicial orders, laws or regulations that determine the sharing of users’ personal data. If legally possible, the same sharing procedure will be followed as to avoid risks of safety and physical integrity to users.
The Hotel will not be deemed responsible in case personal data is granted by people under 18 years old without prior consent of their parents or legal guardians.
COOKIES POLICY
When visiting our website, you will see a cookies’ information text box regarding our cookies’ mechanism, created and stored in your device (computer, tablet, smartphone, etc.), which allows easier and faster access to our website. The cookies collect some information about how visitors visit a given website, thus helping us find online ads that are more relevant to our users.
Most browsers automatically accept the cookies, but the user can delete or automatically disable them at anytime. The use of cookies does not cause damage to your device, and the content is usually deleted after a certain period of time.
CONTACT INFORMATION AND THE RIGHT TO DELETION
If you wish to discuss issues related to the Privacy Policy, clear up any doubts, correct or delete your personal data stored with us, stop receiving further correspondence, including e-mails and mailings, withdraw your consent for the sharing of your personal data with third parties, please contact us at contato@pontadosganchos.com.br.